Customer ServiceDesk

If you need any help with your site, simply log a request and we’ll typically respond within a few hours.

My Requests

Create & manage support requests

My Support

Check your TimeBank utilisation

Getting Help

Quick guide to our support services

Support for your website & digital channels

The foundation of our success is a relentless focus on customer service and we invest time and engineer solutions designed to deliver exceptional web development, management and support services to our customers.

What do you need?

Let's help you grow

We understand sometimes you don’t know what you don’t know. Sometimes you don’t even know what to ask for.

We get it. We see requests every day from our clients who want to learn more about how to use their website, write blog posts or track visitor activity.

We also have plenty of customers who ask us to edit a post, add an image or build them a new page.

With our managed plans, support time for this kind of work is included, meaning you can be as hands-on or hands off as you like.

So, whatever you need, please just ask – we want to help you and your site grow your business.

Here’s a few common topics:

Uploading content
Image optimisation & upload
Creating blog posts from content
Optimising page title & meta using supplied keyword
Creating post templates
Adding events and bookings function
Adding payment buttons
Installing Google Analytics
Stopping form spam
Speeding up websites
Making new pages
Reviewing & recommending plugins
WordPress & Elementor Zoom training sessions
Growth planning

RELIABLE

Reliable hosting and active website management ensures your site remains available for your customers

SAFE

Development changes are carried out on a staging copy of your site to minimise risk

SECURE

Intrusion prevention, trusted security plugins and vulnerability scanning all help to keep hackers at bay

MANAGED

Advanced system monitoring keeps our tech team firmly in the picture at all times

OPTIMISED

In-house developed automation tools increase efficiency and consistency

PROVEN

Our support services use proven approaches for service delivery and problem management

Customer Service

Business First

Our customer, from startups to publicly listed companies, stay with us because of our relentless approach to customer service.

Our founders have decades of experience in service delivery and IT operations, giving our clients confidence in our ability to organise, prioritise and execute changes and fixes to meet their evolving business needs. We handle dozens of tickets a week ranging from advice and content changes right through to custom web development solutions.

We understand how critical your digital channels are to your business success.

It takes good people, proven processes and technology that we think sets us apart from most web agencies

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