GorillaHub
ServiceDesk

Support for your website, digital channels & IT

The foundation of our success is a relentless focus on customer service. 

We invest time and engineer solutions designed to deliver exceptional web development, management and IT support services to benefit our clients.

My Requests

Create & manage support requests

My Support

Check your TimeBank utilisation

Face to Face Support

Book a Face To Face support session

What do you need?

Let's help you grow

We understand sometimes you don’t know what you don’t know.  Sometimes you don’t even know what to ask for.

We get it.  We see requests every day from our clients who want to learn more about how to use their website, write blog posts or track visitor activity.

We also have plenty of clients who ask us to edit a post, add an image or build them a new page.

With our managed plans, support time for this kind of work is included, meaning you can be as hands-on or hands off as you like.

So, whatever you need, please just ask – we want to help you and your site grow your business.

Here’s a few common topics:

  • Uploading content
  • Image optimisation & upload
  • Creating blog posts from content
  • Optimising page title & meta using supplied keyword
  • Creating post templates
  • Adding events and bookings function
  • Adding payment buttons
  • Installing Google Analytics
  • Stopping form spam
  • Speeding up websites
  • Making new pages
  • Reviewing & recommending plugins
  • WordPress & Elementor Zoom training sessions
  • Growth planning

Customer Service

Business First

Our clients, from startups to multi-million pound publicly listed companies, stay with us because of our relentless approach to customer service.

Our founders have decades of experience in service delivery and IT operations, giving our clients confidence in our ability to organise, prioritise and execute changes and fixes to meet their evolving business needs.  We handle dozens of tickets a week ranging from advice and content changes right through to custom web development solutions.

We understand how critical your digital channels are to your business success.

It takes good people, proven processes and technology that we think sets us apart from most web agencies